Privacy Policy - Dewstack

What information Dewstack collects and why

Information from website browsers

If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is information we collect from everybody, whether they have an account or not.

The information we collect about all visitors to our website includes the visitor's browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

Why we collect this:

We collect this information to better understand how our website visitors use Dewstack, and to monitor and protect the security of the website.

Information from users with accounts

If you create an account, we require some basic information at the time of account creation. You will create your own user name and password, and we will ask you for a valid email address. You also have the option to give us more information if you want to, and this may include "User Personal Information."

"User Personal Information" is any information about one of our users which could, alone or together with other information, personally identify them. Information such as a user name and password, an email address, a real name, and a photograph are examples of "User Personal Information." User Personal Information includes Personal Data as defined in the General Data Protection Regulation.

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.

Why we collect this:

We need your User Personal Information to create your account, and to provide the services you request, or to respond to support requests.
We use your User Personal Information, specifically your user name, to identify you on Dewstack.
We use it to fill out your profile.
We will use your email address to communicate with you.
We use your User Personal Information for internal purposes, such as to maintain logs for security reasons, for training purposes, and for legal documentation.
We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first.

Our legal basis for processing information

Under certain international laws (including GDPR), Dewstack is required to notify you about the legal basis on which we process User Personal Information. Dewstack processes User Personal Information on the following legal bases:

When you create a Dewstack account, you provide your name and an email address. We require those data elements for you to enter into the Terms of Service agreement with us, and we process those elements on the basis of performing that contract. We also process your user name and email address on other bases. If you have a paid account with us, there will be other data elements we must collect and process on the basis of performing that contract. Dewstack does not collect or process a credit card number, but our third-party payment processor does.
Generally, the remainder of the processing of personal information we perform is necessary for the purposes of our legitimate interests. For example, for security purposes, we must keep logs of IP addresses that access Dewstack, and in order to respond to legal process.
If you would like to request erasure of data we process on the basis of consent or object to our processing of personal information, please contact us at support@dewstack.com.

What information Dewstack does not collect

We do not intentionally collect sensitive personal information, such as national ID details, genetic data, health information, or religious information. Although Dewstack does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in a workspace. If you store any sensitive personal information on our servers, you are responsible for complying with any regulatory controls regarding that data.

If you're a child under the age of 16, you may not have an account on Dewstack. Dewstack does not knowingly collect information from or direct any of our content specifically to children under 16. If we learn or have reason to suspect that you are a user who is under the age of 16, we will unfortunately have to close your account. Please see our Terms of Service for information about account termination. Other countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not use Dewstack without obtaining your parents' or legal guardians' consent.

We do not intentionally collect User Personal Information that is stored in your workspaces or other free-form content inputs. Information in your workspaces belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service. Any personal information within a user's workspace is the responsibility of the workspace owner.

Workspace contents

Dewstack employees do not access private workspaces unless required to for security reasons, to assist the workspace owner with a support matter, or to maintain the integrity of the service. Our Terms of Service provides more details.

If your workspace is public or unlisted, anyone (including us and unaffiliated third parties) may view its contents. If you have included private or sensitive information in your public workspace, such as email addresses or passwords, that information may be indexed by search engines or used by third parties. In addition, while we do not generally search for content in your workspaces, we may scan our servers for certain tokens or security signatures, or for known active malware.

We do share User Personal Information with your permission, so we can perform services you have requested or communicate on your behalf. Additionally, you may indicate, through your actions on Dewstack, that you are willing to share your User Personal Information. For example, if you join a Team, the owner of the Team will have the ability to view your activity in the Team's access log. We will respect your choices.

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes.

We do not host advertising on Dewstack. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show. Any advertisements on individual Dewstack Pages or in Dewstack workspaces are not sponsored by, or tracked by, Dewstack.

We do not disclose User Personal Information outside Dewstack, except in the situations required by law.

We do share User Personal Information with a limited number of third party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement by signing data protection agreements. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services. When we transfer your data to our vendors, we remain responsible for it. While Dewstack processes all User Personal Information in the United States, our third party vendors may process data outside of the United States or the European Union.

We do share aggregated, non-personally identifying information with third parties.

We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.

Public information on Dewstack

Much of Dewstack is public-facing. If your content is public-facing, third parties may access and use it in compliance with our Terms of Service, such as by viewing your workspaces or pulling data via different mechanisms. We do not sell that content; it is yours. However, we do allow third parties, such as research organizations or archives, to compile public-facing Dewstack information. Other third parties, such as data brokers, have been known to scrape Dewstack and compile data as well.

Your Personal Information, associated with your content, could be gathered by third parties in these compilations of Dewstack data. If you do not want your Personal Information to appear in third parties' compilations of Dewstack data, please do not make your Personal Information publicly available.

Third party applications

You have the option of enabling or adding third party applications, known as "Developer Products," to your account. These Developer Products are not necessary for your use of Dewstack. We will share your User Personal Information to third parties when you ask us to; however, you are responsible for your use of the third party Developer Product and for the amount of User Personal Information you choose to share with it.

Dewstack Doc Sync Browser Extension

Dewstack offers a browser extension called "Doc Sync" that allows you to record workflows and automatically generate documentation. This section explains what data the extension collects and how it is used.

What the extension collects:

Screenshots: When you actively record a workflow, the extension captures screenshots of the visible browser tab. Screenshots are only captured when you explicitly start a recording session.
User interactions: During recording, the extension captures information about clicks, text inputs, and navigation to generate step-by-step documentation.
Page URLs: The extension records the URLs of pages you visit during a recording session to provide context in the generated documentation.

What the extension does NOT collect:

The extension does not collect any data when you are not actively recording
The extension does not track your browsing history or activity outside of recording sessions
The extension does not collect passwords, credit card numbers, or other sensitive form data
The extension does not run on browser internal pages (chrome://, about:, etc.)

How the data is used:

Captured screenshots and interaction data are sent to Dewstack servers only when you complete a recording session
The data is processed by AI to generate documentation drafts for your review
You have full control to edit, delete, or discard any captured content before publishing
Captured data is associated with your Dewstack account and workspace

Data storage and retention:

Recording data is stored securely on Dewstack servers
You can delete any captured workflows from your Dewstack account at any time
If you delete your Dewstack account, all associated extension data will also be deleted

Permissions explained:

activeTab: Required to capture screenshots of the current tab during recording
storage: Used to save your extension preferences and recording state
tabs: Required to communicate between extension components and get the current page URL
Host permissions (all URLs): Required so you can record workflows on any website you choose to document

Your control:

You decide when to start and stop recording
You can review and edit all captured content before publishing
You can delete any captured workflows at any time
You can uninstall the extension at any time to stop all functionality

How you can access and control the information we collect

If you're already a Dewstack user, you may access, update, alter, or delete your basic user profile information by editing your user profile or contacting support@dewstack.com. You can control the information we collect about you by limiting what information is in your profile, by updating out of date information, or by contacting support@dewstack.com.

Data retention and deletion

Generally, Dewstack will retain User Personal Information for as long as your account is active or as needed to provide you services.

We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don't automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.

If you would like to cancel your account or delete your User Personal Information, you may do so in your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 90 days. You may contact support@dewstack.com to request the erasure of the data we process on the basis of consent within 30 days.

Our use of cookies and tracking

Cookies

Dewstack uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Dewstack. We also use cookies to identify a device, for security reasons. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device's ability to accept cookies, you will not be able to log in or use Dewstack's services.

Tracking and analytics

We use a number of third party analytics and service providers to help us evaluate our users' use of Dewstack; compile statistical reports on activity; and improve our content and website performance. We only use these third party analytics providers on certain areas of our website, and all of them have signed data protection agreements with us that limit the type of personal information they can collect and the purpose for which they can process the information. In addition, we use our own internal analytics software to provide features and improve our content and performance.

We do not currently respond to your browser's Do Not Track signal, and we do not permit third parties other than our analytics and service providers to track Dewstack users' activity over time on Dewstack. We do not track your online browsing activity on other online services over time.

How Dewstack secures your information

Dewstack takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information.

In the event of a data breach that affects your User Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected users.

Transmission of data on Dewstack is encrypted using HTTPS, and SSL/TLS. Data are stored and encrypted by trusted third-party cloud providers (such as Google Cloud or Amazon AWS).

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Dewstack's global privacy practices

We store and process the information that we collect in the United States in accordance with this Privacy Statement (our subprocessors may store and process data outside the United States). However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs even when the United States does not have the same privacy framework as other countries.

We provide the same standard of privacy protection — as described in this Privacy Statement — to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide. Additionally, if our vendors or affiliates have access to User Personal Information, they must sign agreements that require them to comply with our privacy policies and with applicable data privacy laws.

In particular:

Dewstack provides clear methods of unambiguous, informed consent at the time of data collection, when we do collect your personal data using consent as a basis.
We collect only the minimum amount of personal data necessary for our purposes, unless you choose to provide more. We encourage you to only give us the amount of data you are comfortable sharing.
We offer you simple methods of accessing, correcting, or deleting the User Personal Information we have collected.
We provide our users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.

How we respond to compelled disclosure

Dewstack may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.

In complying with court orders and similar legal processes, Dewstack strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.

How we communicate with you

We will use your email address to communicate with you. For example, if you contact our Support team with a request, we will respond to you via email.

Dewstack may occasionally send notification emails about changes in a workspace you're contributing to, new features, requests for feedback, important policy changes, or offer customer support. We also send marketing emails, but only with your consent, if you opt in to our list. There's an unsubscribe link located at the bottom of each of the marketing emails we send you. Please note that you cannot opt out of receiving important communications from us, such as emails from our Support team or system emails.

Our emails might contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email and what your IP address is. We use this pixel tag to make our email more effective for you and to make sure we're not sending you unwanted email.

Resolving complaints

If you have concerns about the way Dewstack is handling your User Personal Information, please let us know immediately. We want to help. You can email us directly at support@dewstack.com with the subject line "Privacy Concerns." We will respond promptly — within 45 days at the latest.

Changes to our Privacy Statement

Although most changes are likely to be minor, Dewstack may change our Privacy Statement from time to time. We will provide notification to Users of material changes to this Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the primary email address specified in your Dewstack account. For changes to this Privacy Statement that do not affect your rights, we encourage visitors to check our site policy frequently.

Contacting Dewstack

Questions regarding Dewstack's Privacy Statement or information practices should be directed to support@dewstack.com.